Effective date: 10 August 2026
Email info@nottinghamplumbers.uk to report an inaccurate listing, disputed review, privacy/copyright issue, suspicious activity, unsafe conduct or directory-service complaint. Include the page URL, the exact content/event, why it is wrong or harmful, your relationship to it, relevant evidence and the outcome requested. Do not email unnecessary identity or sensitive documents; we will provide a safer route if needed.
We acknowledge complaints promptly, triage urgent safety/privacy/legal risks, preserve evidence, and aim to give a substantive initial response within 10 working days. Complex matters may take longer. We may seek information from affected parties, restrict content temporarily, correct/qualify it, retain it, or remove it. Decisions consider evidence, law, public interest, privacy and our published policies. We do not decide contractual workmanship disputes like a court or ombudsman.
Where appropriate, the affected person may request one reconsideration with new evidence or a clear error. We record decisions and conflicts. We may refer imminent danger, suspected crime, safeguarding or regulatory matters to the appropriate authority. Plumbing-work complaints should also be raised with the business, insurer, trade/redress scheme or Citizens Advice as appropriate.
Abusive, repetitive or bad-faith complaints may be restricted, but genuine criticism is not rejected because it is inconvenient or negative.