If anyone is at risk, water is affecting electrical equipment, there is serious flooding, structural danger or a suspected gas escape, leave the unsafe area and contact the appropriate emergency service or utility emergency line. Do not wait for a website enquiry response.
This general guidance can help limit damage while you arrange appropriate professional assistance. Only take a step if it is safe and you understand the control involved.
Escaping water or a burst pipe
- Protect people.
Keep children and others away from the affected area, particularly where water may reach electricity. - Isolate the water if safe.
Use the internal stop tap only if it is safely accessible. Do not enter standing water to reach electrical or plumbing controls. - Limit damage.
Move belongings, use containers for manageable drips and avoid using affected fixtures. - Record and explain.
Photograph visible damage and tell the plumber what happened, when it started and what has been isolated.
Overflowing toilet or blocked drain
Stop flushing or using connected fixtures if water is rising. Keep people away from contaminated water, avoid mixing drain chemicals and tell the plumber whether one or several drains are affected.
No water or low pressure
Check whether neighbours are affected and consult the regional water supplier’s current incident information. If only your property or particular outlets are affected, a plumber may need to inspect the internal system.
Suspected gas problem
A suspected gas escape or carbon-monoxide risk is not an ordinary plumbing enquiry. Follow current National Gas Emergency guidance, avoid flames and electrical switches, move to safety and use the official emergency contact route. Gas work must be completed by an appropriately registered Gas Safe engineer.
Ready to contact a plumber?
Describe the problem clearly, confirm callout costs and estimated attendance, and ask whether the business is equipped for the specific issue.